Refund and Returns
At Parth Auto, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review the following terms and conditions for our refund and return policy.
1. Returns
You have 5-7 days from the date of purchase to return an item. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
Exceptions:
Certain items are not eligible for return, including:
- Used or installed spare parts and lubricants.
- Products not in their original condition.
- Custom or special-order items.
- Sale or clearance items.
2. Return Process
To initiate a return, please follow these steps:
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Contact Us:
Email us at info@parthauto.com or call [Your Company Phone Number] to request a return authorization. Provide your order number, the reason for the return, and photos of the product (if applicable). -
Return Shipping:
After your return request is approved, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If the return is due to a mistake on our part (such as incorrect or damaged items), we will cover the return shipping costs. -
Send the Item to:
Parth Auto
Ground Flor, Shree nathji Complex, Towechowk, Una – Gir Somanth, Gujarat – 362560
3. Refunds
Once we receive your return, we will inspect the item to ensure it meets the return criteria. If your return is approved, we will initiate a refund to your original payment method.
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Refund Processing Time:
Refunds may take up to 15-20 business days to appear in your account, depending on your payment provider. -
Partial Refunds:
In certain cases, only partial refunds may be granted (e.g., for products that are returned with missing or damaged parts not due to our error).
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@parthauto.com You may need to cover the cost of shipping for exchanges unless the item was damaged or incorrect.
5. Non-Returnable Items
Certain items cannot be returned, including:
- Items that have been used or installed.
- Custom or special-order products.
- Clearance or final-sale items.
- Any product not in its original condition, damaged, or missing parts for reasons not due to our error.
6. Shipping Returns
When returning your item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it is lost in transit.
7. Delivery
- Standard delivery: 7-12 business days.
- Your product will be deliver Min. 7 days & Max 15 business days.
- Delivery times may vary during peak seasons or holidays.
8. Contact Us
If you have any questions about our Refund & Return Policy, please contact us at:
